Ordering & Shipping
ORDER SHIPMENT DETAILS
At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. The estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. Express or overnight orders placed after 2 PM typically ship the next business day. We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.
ORDER MISSING?
Please check the tracking information for the latest updates on your package's whereabouts. If there haven't been any new events after 7 days for standard shipping, or if your expedited shipping has missed the expected delivery date, please contact us. If your package is marked as delivered, but you have not located it, please check the surrounding areas and allow two business days from the "delivery date" in case the carrier is running behind. Occasionally, packages will be scanned ahead and marked "delivered" before the true delivery. Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.
IMMEDIATE CANCELLATION REQUEST
We know this sometimes happens and we'll try our best to cancel your order. Please note, due to the nature of e-commerce, not all cancellation requests are able to be accommodated. Once we’ve packed and completed an order, it cannot be canceled, and we'd ask that you contact us when it arrives to coordinate a return. Reply to your order confirmation to initiate the process.